Clearing Cookies and Cache on Chrome or Firefox

When you use a browser, like Chrome or Firefox, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

1. Open the browser you are trying to clear.

Chrome Logo Firefox Logo

Shortcut:

2. Press the following keys.

Windows: Ctrl + Shift + Del

Control button on keyboard Shift Button on Keyboard Delete button on Keyboard

Mac: Command + Shift + Del

Command button on Mac Keyboard Shift button on keyboard Delete button on Keyboard

3. The pop-up menu will allow you to clear the data. Select clear site data. Select time as 24 Hours from the drop-down menu.

If your issue persists, you may need to choose a larger time from the drop-down menu.

Screenshot of Chrome Clear Browsing data settings. Set to Basic Settings, time range to all time, and all options selected

4. Select the "Clear data" button in the bottom right corner.

Screenshot of Chrome Clear Browsing data settings. Set to Basic Settings, time range to all time, and all options selected. "Clear Data" button highlighted with a red box on the bottom right of the screen.

Full Process:

2. Select the 3 lines on the top right-hand corner (or the three dots in the top right-hand-corner if on Chrome) for a pop-up menu. Select 'Settings'.

Screenshot of Firefox screen. The three lines on the top right hand side of the screen and the Settings option in the drop down menu are highlighted with a red box.

3. In Settings, select 'Privacy and Security'. Scroll down to the option that reads 'Cookies and Site Data'.

Screenshot of FireFox settings. The Privacy and Security tab on the left hand side of the screen is highlighted with a red box. Cookies and Site Data located on the center of the screen is highlighted with a red arrow.

4. Once at the option 'Cookies and Site Data', select the option that reads 'Clear Data'. Choose what data you want to clear and you will be all set!

Screenshot of Clear Data options pop up. "Cookies and Site data" and "Cached Web Content" are both selected