How to setup DUO with OFFLINE account on a replaced or new phone

Duo offline allows users to login to their devices when not connected to internet. If you have a new phone or your university issued machine is re-imaged these are the steps you will take to setup duo offline. If you have a previous offline account on your mobile device, please remove this account before continuing.

1. Ensure both phone and computer have access to internet. Login to your computer with your RWU credentials.

Windows lock screen asking for user credentials.

2. Duo pop-up will appear. Select Replace/Reconnect an Offline Device.

Duo Security Screen asking for Authentication Method. Duo logo is located on the left hand side of the screen, while on the right hand side are the authentication options. A link to "Replace/reconnect an offline device" is located on the left hand side and highlighted with an orange arrow.

3. Approve the push notification on your device.

Duo Security Screen asking for Authentication Method. Duo logo is located on the left hand side of the screen, while on the right hand side are the authentication options

4. In this step, you must setup Offline Authentication. Select Duo Mobile Passcode, and then select Activate Now.

Duo Security Screen asking to set up the Duo Offline Account. the option to Enroll Later is in Blue on the center of the screen. Below it as two options for Authentication method with the Duo Mobile Password being selected. At the bottom righthand of the screen is the Activate Now button surrounded by a blue box.

5. Follow the instructions on your computer to complete the Offline Authentication.

Duo Offline activation. QR Code is in the center for user to scan with the Duo application to help set up the Offline account. At the bottom is a button that reads "Enter Offline Code".

6. On your mobile device, enter a name for your computer.

Recommendation: username work computer offline

7. Tap the new account you just added for your computer in the Duo Mobile App to generate a six-digit passcode.

Windows Offline account with it's updating six digit passcode

8. Enter in the six-digit passcode given by the Duo Mobile App. (no spaces) Then select Activate Offline Login.

Duo screen on device asking for user to enter the most current six digit passcode.

9. You are now configured to login to your computer using Duo Multi Factor Authentication.

Windows lock screen asking for user credentials.