How to Approve a Service Request

Service Requests are used to streamline requests for users. Some requests require approved access from the department head. Use the following steps to approve a Service Request in Freshservice.

1. Once a request has been made, the approver will receive an email to approve the request. Select the approval links.

Screenshot of "Request of Approval" email sent to user. The "For Approval Link Click Here" and the "To see the complete request click here" options at the bottom of the email are highlighted with a yellow box.

2. Login into mediatech.rwu.edu using your RWU Microsoft credentials.

Screenshot of Media Tech Support Portal. The Login button at the top right hand side of the screen is highlighted with a yellow box.

3. Select Approve Requests button.

Support portal with options to search with search bar, or buttons to browse help articles, report an issue, request a service, or approve requests.

4. Select the request you are approving.

Screenshot of User's pending approvals for requests within Freshservice.

5. Select the Approval tab.

Screenshot of user's request for VPN. The "Approval button has a (1) beside it and is highlighted with a yellow box

6. Click the box with your name. Select Approve.

Screenshot of user's request for VPN. To the right hand side of the pending request is an approve button. A pop up will appear with a button that reads "Approve". This is highlighted with a yellow box.